How can we help?
Describe your issue or question and our team will get back to you as soon as possible.
Frequently asked questions
Our support team typically responds within 24 hours on business days. For urgent issues related to billing or store downtime, we prioritize faster response times.
You can reset your password from the login page by clicking "Forgot Password." Enter your registered email address and you'll receive a link to create a new password.
Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll be charged the prorated difference.
You can cancel your subscription from your account settings under the Billing section. Your store will remain active until the end of your current billing period.
Please include the steps to reproduce the issue, the browser and device you are using, any error messages you see, and screenshots if possible. The more detail you provide, the faster we can resolve it.
Use the support form above and select "Feature Request" as the issue type. Describe the feature you'd like and how it would help your business. Our product team reviews every request.